Last updated: 26-Sep-23
This Privacy Policy outlines how Grace Hospitalities ("we," "our," or "us") collects, uses, shares, and protects the personal information of users ("you" or "users") who access and use our resort booking website (the "Website"). We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing and using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide you with our resort booking services and improve your experience on our Website. The information we collect may include:
a. Personal Information:
Name
Email address
Phone number
Travel preferences
b. Non-Personal Information:
Browsing history
Device information (e.g., IP address, browser type, device type)
Cookies and tracking technologies (see section 4)
Demographic information
User-generated content (e.g., reviews, comments)
2. How We Use Your Information
We use the collected information for the following purposes:
a. Reservation and Booking: To process and confirm your resort reservations and bookings, including sending booking confirmations and updates.
b. Customer Support: To provide customer support and assistance in case of inquiries or issues related to your booking.
c. Communication: To send you promotional offers, newsletters, and updates about our services if you opt-in to receive such communications.
d. Personalization: To personalize your experience on our Website and offer relevant recommendations based on your preferences and browsing history.
e. Analytics: To analyze and improve our Website's performance, content, and user experience.
3. Sharing Your Information
We may share your personal information with the following parties for specific purposes:
a. Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support, and analytics.
b. Business Partners: We may share your information with our business partners for joint marketing and promotional activities.
c. Legal Compliance: We may share your information when required by law, in response to legal requests, or to protect our rights, privacy, safety, or property.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information about your browsing activity on our Website. You can manage your cookie preferences through your browser settings.
5. Your Choices and Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can also choose to unsubscribe from marketing communications at any time. For inquiries or requests related to your data, please contact us at info@gracehospitalties.in.
6. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.
7. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our Website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Address:
La Grace Resort, Vasswaddo,
Benaulim, Goa 403716, India
Email: info@gracehospitalities.in
Phone: 0832-2770661/461
By using our Website, you consent to this Privacy Policy and its terms. Please review this policy periodically for any updates or changes.